Customer Service Advisor (Zero Carbon Living)

Customer Service Advisor (Zero Carbon Living) role at OVO, providing outstanding service to customers across the customer lifecycle, focusing on home decarbonisation and the Plan Zero mission.

Requirements

• Customer-facing experience in a service environment
• Digital experience and problem-solving skills
• Excellent communication skills, particularly on the phone
• Empathy, understanding, and compassion for customers' circumstances

Benefits

• 34 days of holiday (including bank holidays)
• Healthcare cash plan or private medical insurance
• Critical illness cover
• Life assurance
• Health assessments
• Gym membership
• Gadget insurance
• Travel insurance
• Cyber insurance
• Workplace ISA
• Will writing services
• DNA testing
• Dental insurance
• Extra holiday buying
• Discount dining
• Culture cards
• Tech loans
• Supporting favourite charities with give-as-you-earn donations
• Up to £400 towards any OVO Energy plan
• Personal carbon offsetting
• Great discounts on smart thermostats and EV chargers
• Ultra-low emission car leasing
• Cycle to work scheme
• Public transport season ticket loans
• Flexible benefits and progressive people policies