Customer Associate
Owens CorningQuebec, Canada
Posted May 14, 2026
Full Time
About the Company
Owens Corning is a global leader in building products, specializing in durable, sustainable, and energy-efficient materials. With a focus on residential and commercial solutions, Owens Corning leverages its unique capabilities and market leadership to help customers succeed while making a positive impact on the environment and communities worldwide.
Job Description
The Customer Associate supports customer satisfaction and loyalty by answering inquiries, explaining products, providing order information, and accurately processing orders. The role involves using internal systems (SAP) to enter and track orders, verify pricing, and ensure timely delivery.
Requirements
- Process and manage customer orders accurately using SAP
- Validate purchase order details, pricing, and delivery requirements
- Communicate order status, delivery dates (ETA), and changes to customers
- Respond to customer inquiries (availability, pricing, shipping, cancellations, order changes)
- Coordinate with internal teams to ensure order accuracy and on-time delivery
- Monitor SAP reports, identify discrepancies, and take corrective action
- Provide basic troubleshooting support (LDQS) following IT procedures
- Ensure proper handling of complaints, credits, and quotes through internal processes
- Maintain clear, professional communication with customers and internal teams
- Contribute to a positive, collaborative team environment
- Support training activities as required