As an NPI and Partner’s FAS at Oxford Nanopore Technologies, you will be working within a cross-functional team to provide high-quality technical expertise and representation for our developer, evaluation and closed early access projects with a view to optimize our new product testing and iteration process. The successful candidate will collaborate closely with customers, prospective clients, key opinion leaders (KOLs), external partners in the clinical and applied field to provide technical support for all products in early access and early commercializing phases.
Requirements
- Managing developer, evaluations and early access customer and partners relationships from a technical perspective
- Coordinate, manage, and deliver training, demonstrations, and solution evaluations with external partners and beta sites
- Provide direct technical support to customers and partners during early access phases, including assistance with setup, optimization, workflow implementation, validation, and data analysis
- Establish a communication and visit plan for each assigned customer or partner, ensuring regular interaction based on project milestones, support requirements, and ONT business priorities
- Provide scientific and application feedback to internal teams to improve workflows and support the use of ONT platforms in alignment with business objectives
- Share responsibility for the completion of projects with external partners according to agreed timelines
- Contribute to internal product evaluations, experimental design, product usability projects, and customer-facing documentation
- Providing strategic and competitive feedback to the marketing, sales and product development teams
- Recording and documenting relevant information from all customer interactions into ONT’s CRM
- Creating and maintaining dashboards to provide management and colleagues easy access to summary level account/assay performance
- Providing technical consultations on products and related applications as part of the regional sales cycle
- Participate in conferences, seminars, and webinars relevant to assigned projects
- Collaborate with Global Support and Technical Enablement teams to develop technical documentation and train global technical services teams
- Perform any other duties within the scope and responsibilities of the position as required
Benefits
- Competitive salary
- Up to 70% travel reimbursement
- Opportunity to work with a cutting-edge technology company
- Collaborative and dynamic work environment
- Professional development opportunities
