Customer Success Specialist
OxylabsVilnius, Vilnius County, Lithuania
Posted March 25, 2026
15600 - 21600 EUR
Full Time
About the Company
Oxylabs is a leading provider of web intelligence solutions, offering cutting-edge web scraping services and infrastructure backed by the world's largest ethical proxy network. We empower businesses to harness publicly available data for market research, ad verification, brand protection, and more. Our collaborative approach ensures that clients achieve success through strategic partnerships and access to comprehensive datasets.
Job Description
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. We offer a supportive team, internal/external learning resources, knowledge sharing events, and mental and physical well-being resources.
Requirements
- Fluency in both Lithuanian and English (written and spoken)
- Strong interest in customer support roles, preferably within B2C digital products
- Familiarity with social media platforms and ability to engage professionally with users
- Ability to manage and moderate online communities, especially using tools such as Discord
- Analytical mindset for collecting, categorizing, and presenting user feedback to internal teams
- Proactive approach to updating FAQs, help center content, and internal documentation
- Empathy, problem-solving skills, and a solution-oriented attitude when assisting customers
Benefits
- Learning resources
- Knowledge sharing events
- Mental and physical well-being resources
