Information Technology Applications and Support

The Information Technology Applications and Support provides effective support for all County hardware assets and software. The position requires a high level of support and system administration for multijurisdictional records and dispatch software. The ideal candidate will be comfortable working closely with command staff and available for limited 24/7 support after normal office hours for law enforcement and County nursing home.

Requirements

• Two-year degree from accredited business/technical/trade college in electronics or related field preferred.
• Five years’ experience in IT preferred.
• Proficient knowledge of setup and support of personal computers.
• Working knowledge of Windows Server as well as SQL.
• Knowledge of software interfaces.
• Experience with security camera systems and other recording devices.
• Experience in supporting mobile users.
• Ability to communicate clearly to the end user.
• Ability to stay calm in high-pressure time sensitive situations.
• Ability to be outgoing and personable.
• Skills in time management and workload management.
• Skills in customer service.
• Advanced computer troubleshooting, analysis, critical thinking and problem-solving ability.
• Ability to manage multiple tasks and priorities with frequent interruptions, occasionally in urgent situations.
• Knowledge and understanding of computer and system programming capabilities and techniques and web development.
• Strong attention to detail.
• Solid understanding of business practices with fundamental understanding of project management methodology
• Good organizational, analytical, and planning skills.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
• Ability to work effectively with managers, staff, consultants, and representatives from other districts.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Vision insurance
• Free employee health clinic
• Teladoc
• Paid holidays
• Vacation time
• Sick time
• State of Wisconsin WRS defined benefit pension program
• Bonus opportunities
• Employee fitness room
• Wellness program
• Wellness reimbursement
• Tuition reimbursement
• Continuing education opportunities