Guest Service Representative

Guest Service Representative at Sandcastle Hotel on the Beach in Pismo Beach, CA. Provide personalized service to hotel guests, facilitate guest departures, and maintain good guest relations.

Requirements

• Maintain a friendly, cheerful and courteous demeanor at all times
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check-in procedures
• Facilitate guest departures and close guest accounts
• Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit
• Courteously answer inquiries and accept reservations
• Maintain good guest relations and keep abreast of all in-house and area functions
• Operate the PBX equipment and control cash and credit transactions
• Process guest mail, messages, and faxes
• Contribute to and maintain established information and communication sources
• Provide assistance to other team members and departments

Benefits

• Health Benefits
• Travel Perks & More
• Medical, Dental and Vision Insurance
• 401k
• Vacation and Sick Leave
• Team Member Travel Program