Customer Service Rep
Packaging Corporation of AmericaOhio, United States
Posted March 5, 2026
90300 - 90300 USD
Full Time
About the Company
Packaging Corporation of America (PCA) is the third-largest producer of containerboard in the United States and a leading North American supplier of uncoated freesheet, operating 7 mills and 85 converting plants that delivered 294 billion square feet of board and 67 billion square feet of corrugated products in 2024. The company’s Boise Paper division produces commodity and specialty white papers, contributing to an annual revenue of $8.4 billion. With 15,400 employees across the U.S., PCA combines high-volume manufacturing with a customer-centric, collaborative culture that prioritizes trust, innovation, and tailored packaging solutions. Employees thrive in an environment that values teamwork and continuous improvement, making PCA an attractive choice for professionals seeking impact in the packaging and paper industry.
Job Description
Packaging Corporation of America (PCA) is seeking a Customer Service Representative to provide superior service to customers. The ideal candidate will have previous experience in customer service, strong communication skills, and the ability to handle multiple requests simultaneously.
Requirements
- High school diploma required
- 2 years of experience in customer service with experience handling customer orders and maintaining positive customer relationships
- Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook
- Previous experience using automated order entry system
- Previous experience in the manufacturing sector, containerboard, and corrugated packaging industry
Benefits
- Paid Vacation
- Paid Holidays
- 401k Plan with employer matching contributions
- Medical, dental, and vision coverage
- Life, AD&D, and disability coverage