GIS IT Support Specialist
Padmore Global Connections LLCAtlanta, Georgia, United States
Posted January 5, 2026
Contract / Temporary
About the Company
The Georgia Dept. of Transportation (GDOT) is seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests.
Job Description
Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems and coordinates with IT staff to resolve issues.
Requirements
- Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions
- Instructs customers in using Esri ArcGIS solutions and supported applications
- Assists team with GIS upgrades, projects, and provides on-call supports needed
- Develops, updates, or maintains system/technical documentation as needed
- Develops GDOT GIS User Group, resources, and assists in training material creation
Benefits
- Retirement Plan
- Visa Sponsorship