Member Verification Agent

PadSplit is looking for a detail-oriented Member Verification Agent to review and verify member application documentation, ensure accuracy and efficiency of the membership application process, and communicate with applicants via email and phone.

Requirements

• Strong written and verbal English communication skills
• Proven ability to review, analyze, and validate financial documentation
• Exceptional attention to detail and sound judgment
• Experience working in high-volume, fast-paced inbox or ticket-based environments
• Ability to manage multiple tools and systems simultaneously
• Strong time management and prioritization skills
• Confidence handling inbound and outbound calls with applicants
• Familiarity with customer service best practices
• Ability to collaborate closely with teammates and communicate effectively
• Willingness to work rotating schedules, including weekend coverage

Benefits

• Paid Time Off
• 401k Matching