PadSplit is looking for a detail-oriented Member Verification Agent to review and verify member application documentation, ensure accuracy and efficiency of the membership application process, and communicate with applicants via email and phone.
Requirements
- Strong written and verbal English communication skills
- Proven ability to review, analyze, and validate financial documentation
- Exceptional attention to detail and sound judgment
- Experience working in high-volume, fast-paced inbox or ticket-based environments
- Ability to manage multiple tools and systems simultaneously
- Strong time management and prioritization skills
- Confidence handling inbound and outbound calls with applicants
- Familiarity with customer service best practices
- Ability to collaborate closely with teammates and communicate effectively
- Willingness to work rotating schedules, including weekend coverage
Benefits
- Paid Time Off
- 401k Matching