Senior Client Success Manager
#paidToronto, Ontario, Canada
Posted February 27, 2026
1020000 - 1200000 CAD
Full Time
About the Company
#paid is a creator marketplace connecting vetted creators with major brands like McDonald's, Sephora, Samsung, and Disney. The company offers a centralized platform for collaboration and measurement of creator marketing campaigns, focusing on fair pricing, algorithmic matching, and automated content rights to ensure true omni-channel marketing. Distinctively, #paid measures creators' impact on fundamental business metrics, providing top-tier customer support and managed services from offices across Toronto, New York, Los Angeles, Chicago, and Miami.
Job Description
At #paid, we're on a mission to empower creators to do what they love—create. We've built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights. As a Senior Client Success Manager, you'll be a trusted strategic advisor and operational expert for some of our most valuable brand partners.
Requirements
- Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives
- Develop and present data-driven recommendations to support account growth and retention
- Address client concerns proactively, leveraging data and internal experts as needed
- Seamlessly manage creator relationships and campaigns to deliver operational excellence
- Consistently meet and exceed KPIs across satisfaction, retention, and revenue metrics
Benefits
- Flexible vacation policy
- Competitive vision, dental and health benefits
- Team offsites and working hubs
- Socials (yes, even remotely!)
- L&D budgets
- RRSP/401K Matching Programs
