Customer Engagement Analyst

We are a digital fintech company looking for a Customer Engagement Analyst to improve user activation, conversion, and loyalty through multichannel campaigns.

Requirements

• Design and optimize campaigns according to the customer moment.
• Create and manage automations (onboarding, inactivity, reactivation, cross-sell).
• Analyze key metrics and detect opportunities for improvement.
• Build segmentations based on behavior and available data.
• Work with BI, Tech, Marketing, and Product to convert data into concrete actions.
• Conduct A/B tests to optimize messages, channels, and timing.
• Accompany the launch of new features or products.
• Ensure correct configuration and quality of data in the engagement tool.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance