CSR-Specialty Coatings- FAMIS

The Customer Sales Representative for Specialty Coatings will provide customer service support in an office/warehouse environment, managing incoming orders, handling customer inquiries, and proactively reaching out to preferred end-users.

Requirements

• Manage customer service activities, including handling customer calls, emails, and inquiries, as well as processing purchase orders, quotes, and emails.
• Assist outside sales teams by providing support on pricing, order updates, tracking information, and other inquiries.
• Prepare domestic and international shipping paperwork, ensuring timely and accurate shipments.
• Perform occasional warehouse tasks to support delivery schedules and ensure smooth order fulfillment.
• Develop and maintain relationships with outside vendors for material purchasing.
• Maintain a professional demeanor to meet customer service and quality expectations.
• Process sales transactions in accordance with company guidelines using POS devices.
• Properly dispose of waste materials in compliance with company and governmental regulations.
• Assist with periodic or annual store inventories.
• Participate in special projects as assigned.

Benefits

• 401(k) program with company match
• Generous benefits package for full time employees, including medical, dental, vision, and company paid life and disability insurance
• 3 weeks Paid Time Off
• Weekends off
• Weekday schedule 8am-5pm