The PSE Group Store Manager is responsible for the overall leadership, profitability, and daily operations of a PBE and Industrial Coatings retail store. The role requires active participation in all store functions and is a highly hands-on position.
Requirements
- Own full P&L responsibility, including sales growth, margin management, expense control, and inventory performance.
- Maintain daily cash handling procedures and ensure timely bank deposits.
- Review and interpret key reports (P&L, inventory turns, shrinkage, aging, service metrics).
- Optimize delivery routing to improve efficiency and customer service levels.
- Maintain facility organization, cleanliness, and operational readiness.
- Oversee maintenance of store equipment, vehicles, and mixing systems.
- Ensure required documentation, reporting, and compliance records are accurate and timely.
- Maintain active, visible presence on the sales floor and in the warehouse.
- Mix paint using standard and custom formulas.
- Load/unload freight and assist with stocking and inventory rotation.
- Perform deliveries as needed.
- Operate lift equipment safely.
- Step into any operational role when staffing requires.
- Process sales transactions using POS devices and Company guidelines.
- Answer telephone in a professional manner, answer questions knowledgeably and/or take customers order.
- Assist retail and wholesale customers in choosing the products they need.
- Stock merchandise in your store.
- Maintain records of customer’s special orders, color mixes, prices, promos, etc.
- Provide support and assistance to Outside Sales Rep as needed.
- Give immediate attention to customer comments and complaints.
- Conduct self in professional manner to ensure customers’ quality and service expectations are met.
- Match invoices with purchase order receiving slips.
- Know inventory system and determine stocking levels of PPG/ICI, all associated product lines.
- Follow-up inventory replenishments from L.D.
- Rotate stock to avoid obsolescence.
- Provide customer with information on both established and new products.
- Conduct physical inventory.
- Maintain Mixing Room records including tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers.
- Recruit, train, and develop store personnel.
- Cross-train employees to ensure operational coverage and skill growth.
- Foster a culture of learning, encouraging employees to expand product knowledge and technical competence.
- Empower employees to make responsible decisions and take ownership.
- Conduct performance evaluations and coach for improvement.
- Maintain clear expectations and accountability standards.
- Create a respectful, disciplined, and positive work environment.
- Maintain, implement, and/or correct store safety standards to ensure compliance with Company and Governmental regulations.
- Direct store in implementation and compliance with Company security standards including opening/closing store, truck security inspection, etc.
Benefits
- Paid Time Off
- 401k Matching
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Accidental Death and Dismemberment Insurance
