Forward Deployed Reliability Engineer

As a Forward Deployed Reliability Engineer, you will ensure stability and reliability of mission-critical workflows built on Palantir software. You will gather signal by going on call, resolving problems before the customer is impacted, and use those learnings to drive product change, shape internal tooling, and refine operational processes.

Requirements

• Develop a deep understanding of Palantir's products and operational processes
• Go on-call, responding quickly and effectively to mission-critical incidents
• Diagnose, resolve, and proactively prevent issues encountered in the field
• Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for our customers
• Identify recurring pain points and inefficiencies, and take initiative to automate or streamline workflows
• Advocate for and implement product enhancements based on insights gleamed from the field
• Create clear, actionable documentation and share best practices to elevate team and company-wide reliability

Benefits

• Medical, dental, and vision insurance
• Voluntary life insurance
• Basic life, AD&D and disability insurance
• Commuter benefits
• Paid time off
• 10 paid holidays throughout the calendar year
• Supportive leave of absence program
• Paid leave for new parents
• Subsidized back-up care for all parents
• Fertility and family building benefits
• 401k plan