Solar Field Service Technician, Pittsburgh

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package, including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Requirements

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field team leadership, driving continuous improvement of Palmetto's installation quality and execution.
• Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
• Provide feedback to Palmetto's Customer Experience team, working together to ensure Palmetto's resolution of system issues provide not just satisfaction, but an experience they will brag about to their friends and family.
• Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection.
• Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work.
• Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.
• Maintain SLAs for service work site visits
• Perform O&M work and monitoring support
• Perform site surveys/site visits
• Perform partner and internal field training
• Perform safety and quality site audits and JCO reviews and manage/site inspections
• Perform field installations including PV, storage, MPU or structural upgrade
• Perform damage and claims investigations

Benefits

• Unlimited PTO
• Medical, dental, and vision coverage
• Paid parental leave
• Retirement plans