Customer Success Manager
PanoptycUnited States
Posted September 8, 2025
65000 - 75000 USD year
Full Time
About the Company
Panoptyc is a virtual loss prevention team specializing in detecting theft and suspicious behavior in grocery stores, convenience shops, and micro markets. Utilizing advanced machine learning and computer vision technologies, they provide operators with valuable insights to reclaim time, money, and sanity. Panoptyc has distinguished itself as a leader in the industry, winning awards at the LPRC Product Protection Summit 2025 and Readers Choice Award 2025.
Job Description
Panoptyc is seeking a data-driven Customer Success Manager to lead a team, manage customer retention and expansion, and deliver exceptional value to mid-level and enterprise clients. This role involves defining and executing a customer success strategy, tracking KPIs, and acting as a central hub between clients and internal teams.
Requirements
- 4+ years of proven Customer Success experience
- 2+ years in Mid Level or Enterprise Customer Success
- At least 1 year managing customer success teams and developing team members
- Demonstrated ability to define, track, and achieve customer success metrics
- Exceptional analytical skills with experience using data
- Strong business acumen
- Strong communication skills
- Problem-solving and proactive customer engagement skills
- Strong attention to detail (plus 'banana')
Benefits
- Competitive compensation package
- Career advancement opportunities
- Flexible work arrangement
- Remote work opportunity
