Customer Support Specialist - MerusCase

As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase.

Requirements

• 1-2 years of customer support experience
• SaaS experience preferred
• Strong initiative and creative problem solving
• Strong communication skills and introspection to understand customer needs
• Able to work well with a team and independently
• Excellent conflict management skills
• Experience in the legal or consulting industry advantageous

Benefits

• Competitive salary
• Paid vacation + sick and parental leave
• Remote working flexibility
• Company culture that encourages work / life balance
• 100% paid PPO medical, dental, and vision insurance
• 401k matching
• Equity grants