Customer Experience Specialist
ClipboardPosted June 13, 2025
Full Time
About the Company
Clipboard is a digital marketplace that bridges the staffing gap between healthcare facilities, schools, and local professionals seeking supplemental shifts. By offering an open, transparent platform where providers can compare shift details, negotiate rates, and verify credentials, Clipboard ensures reliable coverage while maximizing flexibility and earning potential for clinicians and educators. The company’s focus on real‑time availability, compliance with licensing requirements, and data‑driven matchmaking differentiates it from traditional staffing agencies, ultimately enhancing patient and student outcomes.
Job Description
We are looking for experienced customer support professionals to join our Worker Operations team at Clipboard, a fast-growing Series C marketplace. As a Customer Experience Specialist, you will deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time.
Requirements
- Fluent, professional-level English (spoken and written)
- 2+ years of experience in customer support via chat or voice
- 2+ years using CRMs like Zendesk or Salesforce
- 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
- Ability to thrive in fast-paced, cross-functional environments
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and sound judgment, especially under pressure
- Collaborative attitude that contributes to team success
Benefits
- Full-time employment
- Remote work
- Opportunity for professional growth and development
- Challenging and fast-paced work environment