Customer Experience Specialist

Clipboard is a fast-growing Series C marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. We are looking for a Customer Experience Specialist to deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time.

Requirements

• Fluent, professional-level English (spoken and written)
• 2+ years of experience in customer support via chat or voice
• 2+ years using CRMs like Zendesk or Salesforce
• 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
• An ability to thrive in fast-paced, cross-functional environments
• A proactive problem-solver who takes initiative without waiting for direction
• Strong attention to detail and sound judgment, especially under pressure
• A collaborative attitude that contributes to team success