Client Support Specialist (Workplaces - B2B) 2.0

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This role involves proactively solving client issues, preventing churn, and ensuring a seamless experience for our customers. The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to think critically and solve problems effectively.

Requirements

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
• Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
• Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations
• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Benefits

• 100% Remote
• Fast-Paced Startup Environment
• A Hiring Process That Rewards Skills, Not Just Experience
• Opportunity to make a significant impact with our workplace customers