Customer Experience Specialist
ClipboardCanada • United Kingdom • United States •
Posted May 28, 2025
Full Time
About the Company
Clipboard is a fast-growing Series C marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
Job Description
We are looking for a Customer Experience Specialist to help keep growing our customer support team. As a key member of our team, you will be responsible for delivering fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time.
Requirements
- Fluent, professional-level English (spoken and written)
- 2+ years of experience in customer support via chat or voice
- 2+ years using CRMs like Zendesk or Salesforce
- 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
- Ability to thrive in fast-paced, cross-functional environments
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and sound judgment, especially under pressure
- Collaborative attitude that contributes to team success
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance