Customer Support Specialist
Rhombus Services LLCUnited States
Posted June 2, 2025
Full Time
About the Company
Rhombus Services LLC is a licensed general contractor specializing in facility maintenance, construction, remodeling, and fixture installation for multi‑site commercial clients across the United States and Canada. The company delivers turnkey solutions and refresh programs, acting as a single point of contact to streamline operational execution for large brands.
Job Description
BrandPoint Services is seeking a detail-oriented Customer Support Specialist to remotely assist on-site technicians. This role involves interpreting customer documentation, troubleshooting device issues, verifying work, and communicating with both customers and technicians. The ideal candidate will be proactive, efficient, and adaptable to a rapidly evolving tech landscape.
Requirements
- Experience with Salesforce, Zendesk, or similar CRM platforms.
- Strong troubleshooting skills, particularly in digital signage, A/V equipment, and networking.
- Ability to rapidly learn and adapt to new systems.
- Proficiency in MS Office and GSuite applications.
- Excellent multitasking skills.
- Clear and concise communication skills.
