Senior Customer Success Manager
ParallelDotsBengaluru, Karnataka, India
Posted April 6, 2026
Full Time
About the Company
ParallelDots is a leading AI-powered computer vision SaaS company that helps global consumer packaged goods (CPG) brands and retailers monitor and optimize shelf performance in physical stores. By processing millions of shelf images each month across more than 50 countries, the platform delivers real-time insights on product availability, placement, promotions, and pricing, replacing manual audits with automated alerts and actionable guidance. The solution combines video-based capture with augmented reality, offline on-device recognition, and rapid AI training for new product launches, all built on an ISO 27001 and SOC 2 Type 2-certified architecture. ParallelDots' focus on low-connectivity environments and fragmented trade markets, coupled with a 4.6-out-of-5 G2 rating and industry awards, positions it as a top choice for retailers seeking to reduce out-of-stock losses and drive measurable sales lift.
Job Description
As a Senior Customer Success Manager, you will own the end-to-end post-sales experience for a portfolio of enterprise clients, managing complex AI projects and relationships with executive stakeholders. This role requires leadership, initiative, and a bias for action, with a focus on customer success metrics and business objectives.
Requirements
- 2-3 years of experience as a Customer Success Manager in a B2B enterprise SaaS company
- Demonstrated ownership of renewal, retention, or expansion targets with a strong track record of results
- Background in business consultancy or client success is preferred; MBA from a top institute or equivalent startup leadership experience is a plus
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
