Forward Deployed Engineer - AI Agents

We're looking for an experienced Forward Deployed Engineer (FDE) to design, build, and deploy AI-powered agents for customer service experiences. This role is an integral part of a global AI initiative aimed at revolutionizing how organizations in industries like finance, healthcare, and commerce operate at scale.

Requirements

• Strong experience as a software engineer, solutions engineer, or forward deployed engineer in customer-facing roles
• Proven experience deploying AI agents to production
• Solid understanding of Generative AI systems, including Retrieval-Augmented Generation (RAG)
• Cloud-native development experience, preferably on AWS
• Experience designing and operating production systems
• Comfort working in fast-moving startup environments with ambiguity and tight feedback loops
• Strong communication skills and the ability to work directly with customers

Benefits

• Direct impact on real customer experiences
• Opportunity to shape how AI agents are deployed in the real world
• High ownership and visibility
• Work on cutting-edge agent architectures in production
• Competitive compensation and flexible hybrid work
• Opportunity to work with a multi-cultural and multidisciplinary team of experts
• A highly competitive compensation package
• Medical insurance