Contact Centre Team Leader – Part Time

Lead, motivate, and support the customer service team to deliver consistently high-quality, efficient, and empathetic customer interactions, as a Contact Centre Team Leader for Parsley Box, a leading direct-to-consumer meal delivery service for older adults in the UK.

Requirements

• Experience in a contact centre environment with supervisory responsibilities
• Proven track record of delivering strong customer experience and operational results
• Confident user of telephony systems, workforce management tools, and Microsoft Office, with strong data interpretation skills
• Clear, influential communicator able to hold others to account
• Must hold, or be willing to obtain, up-to-date First Aid certification

Benefits

• 6% company pension contribution
• Life insurance at 2x salary
• 33 days annual leave, including public holidays
• 2 additional wellbeing days per year
• Birthday day off
• Cycle to work scheme and health screening
• Employee assistance helpline access
• Access to corporate discounts
• Funded health screening for over 50s
• Company socials and events