Supervisor, Technical Service (Hot Side)
Parts TownIllinois, United States • City of Plattsburgh, New York, United States • Fort Wayne, Indiana, United States
Posted February 20, 2026
55980 - 74920 USD
Full Time
About the Company
Parts Town is a pay for performance-company that values transparency and prioritizes its positive workplace culture.
Job Description
We're looking for a Supervisor, Technical Service (Hot Side) to supervise the daily operations of the Inside Service Technician (hot side) team, develop and implement quality procedures to ensure the highest level of customer service, and represent the technical support team to customers, vendors, and other stakeholders.
Requirements
- At least 1 year of mentorship, Team Lead, or Supervisor experience
- Stellar organizational skills, multi-tasking skills, and computer skills
- Top-notch customer service skills
- Strong technical skills, including the ability to troubleshoot and resolve technical issues
- Excellent coaching and interpersonal skills
- Positive attitude
- Ability to work independently and in a fast-paced, deadline-driven, team-oriented environment
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Traditional benefits like health insurance, 401k/401k match, employee assistance programs, and time away