Manager — IT
Pathway CommunicationsMarkham, Ontario, Canada
Posted March 26, 2026
90000 - 950000 CAD
Full Time
About the Company
Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions.
Job Description
Pathway Communications is seeking a Manager IT to lead the full lifecycle of service delivery, client success, and business growth for an assigned client portfolio. The ideal candidate will have 5+ years of experience leading service delivery for external clients and a bachelor's degree in IT, Computer Science, or a related field.
Requirements
- Bachelor's degree in IT, Computer Science, or related field
- 5+ years leading service delivery for external clients
- Proven 24/7 contact center or service desk leadership
- Deep knowledge of ITIL, SLAs and SOWs
- Client onboarding, project delivery, and team management experience
- Hands-on with ITSM platforms
- English fluency (French an asset)
- Mandatory certifications: Microsoft certifications (e.g., MS-100, AZ-104, etc.), ITIL certification, Experience with Azure cloud services and virtualization (VMware/Hyper-V)
Benefits
- Health, dental & vision benefits
- Paid vacation + sick days
- IT certification support
