IT Support Technician
Pattern BioscienceLehi, Utah, United States
Posted January 27, 2026
Full Time
About the Company
Pattern Bioscience is dedicated to combating antimicrobial resistance by developing the world's first culture-free, rapid diagnostic technology. This innovative system uses single-cell analysis and machine learning to reduce pathogen identification and antibiotic susceptibility test results from days to hours, ensuring faster, more accurate treatment for patients and significant cost savings for healthcare systems.
Job Description
Pattern is a fast-growing company that accelerates brands on global ecommerce marketplaces. We're looking for an IT Support Technician to join our global IT support team. As an IT Support Technician, you will respond to and resolve help desk requests, troubleshoot and resolve issues with laptops, desktops, printers, networking, and software, and ensure security by following access controls and IT best practices.
Requirements
- 1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background)
- Familiarity with Windows and macOS, Microsoft Office, and Google Workspace
- Basic understanding of networking (Wi-Fi, DNS, VPN, etc.)
- Experience with remote support tools like RDP, TeamViewer, or similar
- Strong problem-solving and communication skills
- IT certifications (CompTIA A+, Net+, Sec+) are a plus
Benefits
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match