Client Success Manager

Pattern Data is seeking a Client Success Manager to shape the client experience through trust, operational rigor, and data-driven insights. The successful candidate will have 3-5 years of experience in client-facing customer success or account management, ideally in legal tech, legal services, or another complex B2B SaaS environment.

Requirements

• 3-5 years of experience in client-facing customer success or account management
• A track record of managing client relationships with senior stakeholders
• Prior experience in designing and implementing strategies related to client service and support
• Self-starter able to take on tasks with minimal oversight and guidance
• Demonstrated ability to drive adoption and retention outcomes proactively

Benefits

• Comprehensive benefits
• Performance-based incentives
• Other rewards