Technical Support Specialist
PauboxUnited States
Posted April 3, 2026
58566 - 58566 USD
Full Time
About the Company
Pauboxers are an eclectic group of individuals from across the US, who find commonality in our customer-driven mission to make secure communication easier in healthcare.
Job Description
Paubox is a remote-first B2B startup changing the game around HIPAA compliant communication, providing secure communication for modern healthcare. We are a series A company with over 8,000 customers that leverages customer feedback to build innovative email security solutions that our customers love.
Requirements
- Providing Level 1 technical support
- Owning, investigating, and resolving technical issues
- Escalating severe situations and any product issues
- Following up with customers to ensure customer satisfaction
- Updating and creating help docs as needed, for both internal and external stakeholders
- Delivering an A+ customer experience all day, very day
Benefits
- Cigna or Kaiser Permanente healthcare coverage (location dependent)
- Dental and vision insurance through Guardian
- 401(k) retirement account
- Sick and vacation time totalling 28 days per year
- 8 paid annual holidays
- Stock option grants
- Company-provided Macbook
- $500 quarterly stipend for professional development
