Head of Client Delivery

We are seeking a highly experienced Head of Client Delivery to lead and manage the complete post-sales client lifecycle across onboarding, implementation, adoption, and long-term client success.

Requirements

• Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, adoption, and expansion
• Ensure clients achieve measurable business outcomes through structured execution and delivery management
• Oversee multiple concurrent client implementations while maintaining delivery quality and timelines
• Create clear implementation plans, onboarding frameworks, and adoption strategies
• Serve as the primary accountability owner for client satisfaction, delivery outcomes, and long-term success
• Build trusted relationships with client stakeholders across technical and operational teams
• Guide clients through implementation decisions, workflow optimization, and adoption strategies
• Manage complex client escalations and drive resolution plans proactively
• Collaborate closely with Sales, Product, and Engineering teams on complex implementations and GTM workflows
• Translate client business goals into scalable technical and operational execution plans
• Ensure integrations, automation systems, and AI-driven workflows support client objectives effectively
• Align client delivery with scalable internal processes and technical best practices
• Define, document, and continuously improve delivery playbooks, onboarding systems, and operational workflows
• Identify risks early and proactively mitigate implementation or adoption challenges
• Develop scalable systems to improve delivery efficiency and consistency as the organization grows
• Use client feedback, operational insights, and performance metrics to drive process improvements
• Build strong working relationships across Client Success, Sales, Product, and Engineering teams
• Support strategic planning around retention, expansion, and customer experience improvements
• Contribute operational insights to product roadmap and service optimization discussions
• Help shape and scale the broader Client Delivery and Success organization

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Relocation assistance