Senior Customer Service Lead & Trainer
PavagoSouth Africa
Posted March 25, 2026
Full Time
About the Company
Pavago connects businesses with affordable global talent to stimulate local growth through international expertise.
Job Description
We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team serving U.S.-based customers. The role focuses on team leadership, training, performance management, and service quality.
Requirements
- 10+ years of experience leading or supervising customer service teams
- Experience managing offshore or distributed teams
- Strong spoken and written English communication skills
- Experience using customer service platforms and VOIP systems
- Ability to manage priorities in a remote setting
Benefits
- Generous Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance