Manager, Employee Relations

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us.

Requirements

• Lead the timely investigation, analysis, and disposition of complex ER cases, ensuring compliance with internal policies and external regulations.
• Provide expert guidance to HR partners and business leaders on sensitive and high‐risk ER scenarios, including business conduct, performance issues, terminations, and policy interpretation.
• Develop rapid‐response plans and risk‐mitigation strategies for emerging or unique ER challenges.
• Contribute to the development, implementation, and communication of HR policies and procedures.
• Partner with Internal Audit to review findings and recommend appropriate actions or resolutions.
• Collaborate with legal counsel to ensure policies and programs reflect evolving federal, state, and local regulatory requirements.
• Establish and maintain documentation standards, case management processes, capacity tracking, audit protocols, and weekly ER reporting.
• Define and implement proactive ER strategies that strengthen culture, productivity, motivation, and morale.
• Lead ER strategic initiatives and cross‐functional projects to improve business outcomes, drive retention, and enhance workforce engagement.
• Own the design, development, and execution of company‐wide ER programs, including multi‐tiered ER models and performance improvement frameworks.
• Identify ER trends across the organization, provide insights, and recommend mitigation strategies.
• Challenge existing practices and propose innovative solutions to scale ER programs, tools, and resources.
• Identify opportunities to enhance the employee experience through process improvement and service refinement.
• Actively contribute to change management initiatives to support successful execution of ER priorities.
• Drive listening mechanisms—focus groups, exit interviews, and engagement surveys—to capture workforce sentiment.
• Combine qualitative insights with data analytics to build a strong understanding of employee experience.
• Ensure employee voice is represented in recommendations and program design.
• Serve as a senior ER advisor, mentoring HR partners and guiding leaders through complex decision‐making.
• Provide thought leadership and best‐practice recommendations for enhancing employee relations and promoting a positive workplace culture.
• Collaborate cross‐functionally to improve ER.