Supervisor I - Global Services - Quality Assurance

Supervisor I - Global Services - Quality Assurance role involves recruiting, selecting, and evaluating performance of personnel, training administrative staff, and supervising back office operations staff to ensure timely and accurate execution of data audit and data entry functions. The role requires strong verbal communication, listening, and analytical skills, with experience in BPO, customer service, and people management. The ideal candidate should have more than 7 years of experience in BPO and 1-2 years of quality experience, with strong team handling and performance management skills.

Requirements

• Recruits, selects, hires and evaluates performance of personnel
• Trains administrative staff on operations policies, procedures, and associated equipment
• Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions
• Establishes and manages workflows to ensure timely and accurate processing and efficiencies
• Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units