Senior Technical Support Specialist T2

We are looking for a hands-on, highly capable Senior Technical Support Specialist to take the lead on complex technical and product-related issues, support the broader team with deep troubleshooting expertise, and help drive continuous improvement across the support organization.

Requirements

• 5+ years of experience in technical support, product support, application support, or a similar role
• Strong experience handling complex escalations in a product- or technology-driven environment
• Experience diagnosing and resolving complex hardware and software-related issues
• Strong troubleshooting, analytical, and root-cause problem-solving skills
• Ability to work through ambiguity, prioritize effectively, and maintain ownership of complex issues through resolution
• Experience working cross-functionally with Product, Engineering, Operations, or similar teams
• Strong written and verbal communication skills, including the ability to explain technical issues clearly to non-technical audiences
• Strong organizational skills, attention to detail, and a high level of accountability

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan