Team Lead – Shipping

The Team Lead – Shipping is responsible for overseeing daily outbound fulfillment operations, ensuring orders are picked, packed, documented, and shipped accurately and on time.

Requirements

• Lead, coach, and support shipping associates in daily fulfillment activities
• Assign tasks, monitor throughput, and ensure shipping deadlines and schedules are met
• Train new team members on shipping procedures, systems, and safety requirements
• Maintain a clean, safe, and organized shipping area aligned with warehouse standards
• Escalate shipment delays, staffing concerns, or operational risks to the Warehouse Manager
• Oversee picking, packing, and staging of outbound orders based on sales orders and schedules
• Verify item accuracy, quantities, serial numbers, and required documentation prior to shipment
• Ensure correct generation of shipping labels, packing slips, and Bills of Lading (BOLs)
• Coordinate daily carrier pickups (e.g., UPS, FedEx, freight carriers) and resolve routine carrier issues
• Confirm proper packaging and labeling to prevent damage during transit
• Ensure shipment status updates are accurately recorded in ERP/WMS systems
• Monitor order accuracy, on-time shipment metrics, and documentation quality
• Investigate and resolve basic shipping discrepancies or delivery issues
• Support root-cause analysis and corrective actions related to shipping errors or damages
• Identify process improvements to increase efficiency, accuracy, and throughput
• Ensure compliance with company procedures, safety standards, and quality expectations