Information Technology Intern

The IT Intern role provides exposure to both IT Helpdesk and IT Infrastructure functions, offering opportunities to gain hands-on experience in network monitoring, system documentation, and process improvement.

Requirements

• Assist IT Helpdesk Associates and Specialists
• Manage and organize helpdesk tickets
• Document resolved issues and contribute to maintaining the knowledge base
• Ensure equipment and tools needed by the team are properly maintained
• Create or update IT Helpdesk process documents to ensure accuracy and usability
• Participate in process improvement projects aimed at enhancing team efficiency
• Help respond to basic end-user requests via email, phone, or chat
• Guide users on common tasks, such as password resets or accessing systems
• Support onboarding by preparing devices and accounts for new employees
• Participate in learning opportunities provided by the team
• Gain exposure to IT tools like Service Desk Plus and other IT management systems
• Develop troubleshooting skills and understand IT service workflows
• Assist the Network and System Administrator
• Conducts the monitoring of systems and networks
• Helps and assists in helpdesk and infrastructure concerns
• Helps create documentation for workflows, knowledge bases, and processes
• Assists the Inventory Management team
• Sources vendors for asset procurement
• Creates comparative analysis documents of products/vendors

Benefits

• Internship Allowance (Php 250 - Php 750)
• Flexible/Hybrid Work Setup
• Opportunity to be Absorbed