Specialist I, Technical Support
PayrocSan Juan, Puerto Rico, United States
Posted September 29, 2025
Full Time
About the Company
Payroc is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Job Description
We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support.
Requirements
- Answer inbound calls from the IVR system and assist merchants with their inquiries.
- Troubleshoot (entry-level) technical issues remotely and onsite as needed.
- Maintain accurate records of merchant interactions and follow up on outstanding issues.
Benefits
- Medical coverage
- Financial resources
- Additional support tools to help you succeed
