Director, Customer Success - Partners

Paysafe is seeking a Director of Customer Success, Partners to lead and manage a team responsible for customer outcomes, team performance, and strategic alignment. The role involves coaching CSMs, overseeing account coverage, and driving operational improvements. The position is based in Jacksonville, Florida and offers a hybrid work environment.

Requirements

• Extensive experience in Customer Success or Account Management in the ISO, ISV and / or Merchant Services arena, including leadership of customer-facing teams.
• Demonstrated ability to coach and develop both early-career and experienced CSMs.
• Strong operational mindset with the ability to manage performance, prioritize resources, and drive process improvements.
• Excellent communication and collaboration skills, with a track record of cross-functional partnership.
• Familiarity with customer success tools, metrics, and methodologies.
• Comfortable navigating ambiguity and adapting to evolving business needs.

Benefits

• Competitive salary
• Opportunity for professional growth
• Hybrid work environment