Senior Director, Strategic Care

The Senior Director, Strategic Care is responsible for leading the end-to-end servicing and experience of high-value B2B clients across all products, regions, and time zones. The role involves building and leading a global Strategic Care organization, ensuring consistent quality and coverage across all time zones and product lines.

Requirements

• 12+ years of experience in Customer Service, Account Management, or Operations
• At least 5 years in a global or regional leadership role
• Proven success leading high-value or strategic account servicing organizations
• Demonstrated ability to build and scale global teams across time zones
• Strong record of executive client interaction and cross-functional influence
• Experience in service transformation, automation, and AI-enablement a strong plus
• Exceptional communication, negotiation, and stakeholder management skills

Benefits

• Competitive salary
• Opportunities for growth and advancement
• Collaborative and dynamic work environment