Account Manager I (Manila)

We are seeking a highly motivated and commercially driven Account Manager to join our Manila-based team, focused exclusively on expansion and growth within existing SMB and Lower Mid-Market accounts.

Requirements

• Own and deliver expansion quota through upsell and cross-sell motions within an assigned portfolio of SMB and Lower Mid-Market customers
• Proactively identify expansion opportunities based on product usage, business needs, organizational changes, and market trends
• Build and maintain a healthy, predictable expansion pipeline aligned to monthly, quarterly, and annual targets
• Lead consultative sales conversations with existing customers to uncover growth opportunities and position additional products and services
• Develop multi-threaded relationships across customer organizations, including HR, Compensation, Finance, and executive stakeholders
• Drive full expansion sales cycle from qualification through close, including discovery, solution alignment, pricing, negotiation, and contracting
• Partner closely with Customer Success Managers, CDRs, and Renewals Managers to align on account strategy, customer health, and timing of expansion opportunities
• Maintain disciplined opportunity management
• Provide accurate weekly forecasts and pipeline updates
• Maintain accurate forecasting, pipeline management, and CRM hygiene

Benefits

• Monthly company All Hands meetings
• Regular opportunities for executive leadership exposure
• Access to continued learning & development opportunities
• Continuous feedback culture
• Employee Resource Groups
• Company sponsored volunteer hours