Manager, Customer Success (PH)

Payscale's Customer Organization helps customers maximize the value of our products, services, and data to build smarter, more equitable pay strategies. As a Manager of Customer Success, you will lead a team of Customer Success Managers to exceed retention, renewal-readiness, and expansion goals, ensuring tight alignment between adoption, value realization, and commercial outcomes.

Requirements

• 4+ years of experience in Customer Success and/or Sales within a recurring revenue/SaaS business
• 2+ years of people management experience, with a track record of developing teams and driving results
• Experience leading teams accountable for retention, adoption, and customer outcomes in a recurring revenue model

Benefits

• Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
• 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
• HMO Coverage +1 dependent
• Fixed work schedule, Monday through Friday 10pm-7am Manila