Customer Success Manager

This role is ideal for someone with a background in customer-facing implementation, consulting, onboarding, or operational enablement who enjoys working closely with customers to understand how their business works today and guide them through meaningful change.

Requirements

• BA/BS or Graduate Degree (Preferred)
• 2 to 4 years of experience in customer success, implementation, onboarding, professional services, operations consulting, or a related customer-facing role within a B2B SaaS or technology-enabled company
• Hands-on experience working directly with customers to understand business processes, gather requirements, and support workflow or system changes
• Exposure to change management or technology adoption initiatives, particularly in organizations transitioning from manual, legacy, or non-integrated systems
• Strong communication and facilitation skills, with the ability to explain technical or operational concepts in clear, practical terms

Benefits

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth