Customer Success Specialist
HireframePhilippines
Posted March 24, 2025
Full Time
About the Company
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines.
Job Description
We are looking for a Customer Success Specialist to support our Customer Success organization and drive customer education. This role will provide tactical support to our CS leads for high-value accounts while also overseeing a portfolio of low-touch customers.
Requirements
- 2+ years of experience in customer education, customer support, or a related role in B2B SaaS.
- Excellent written and verbal communication skills
- Strong project management and multitasking abilities
- Tech-savvy
- A problem-solver who thrives on helping customers and proactively improving processes.
- Highly organized and detail-oriented, with a methodical approach to accomplishing tasks.
- Experience working in a startup environment and the ability to adapt to evolving priorities.
- Ability to ramp up quickly and take ownership of tasks with minimal supervision.
- A proactive, customer-first mindset with a passion for delivering value.
Benefits
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
