Field Service Tech (Printer/Copier Repair)

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

Requirements

• Provide timely service and support for Peak Technologies equipment
• Manage an assigned territory using reporting tools and data to drive efficiency, service quality, and revenue growth
• Develop contingency plans as needed with guidance from senior team members
• Drive revenue through the promotion and sale of service contracts, upgrades, parts, and billable labor
• Maintain accurate inventory in compliance with company inventory control policies
• Complete timely and accurate documentation of service activity, expenses, and time reporting
• Deliver exceptional customer service and resolve customer issues effectively
• Provide proactive communication to customers and internal stakeholders regarding service status, ETAs, and resolutions
• Build and maintain strong relationships with internal and external customers
• Install, maintain, and repair Forms Handling Equipment (FHE)
• Coordinate and schedule service activities based on regional priorities and demand
• Promote operational excellence by identifying process improvements and challenging outdated methods
• Participate in ongoing training and professional development related to Peak-Ryzex products and services
• Comply with all safety policies and procedures