PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. We're always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products.
Requirements
- Create new business revenue by understanding, targeting and developing relationships with potential high value players.
- Successfully execute assigned key VIP sales KPIs.
- Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
- Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs.
- Maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual.
- Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms.
- Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members.
- Utilize daily reporting and analysis to assist with making sound business decisions.
- Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy.
- Handle difficult customer interactions and situations in a calm, professional and reasonable manner.
- Work closely with VIP associates on upgrading potential VIP accounts to full VIP status.
- Work closely with VIP Executive Hosts on upgrading accounts to higher tiers.
- Conduct business with the highest level of integrity and honesty.
Benefits
- Comprehensive benefits package
- Commission under the terms of an applicable plan
- Bonus
- Paid time off
