Host, VIP Services
Melco Resorts & EntertainmentLimassol, Cyprus, Cyprus
Posted December 1, 2025
Full Time
About the Company
Melco Resorts & Entertainment Limited (NASDAQ: MLCO) is an award-winning developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. In Macau, Melco Resorts & Entertainment currently operates City of Dreams Macau (www.cityofdreamsmacau.com), our flagship integrated entertainment resort and home of The House of Dancing Water, the world's largest water-based performance; Altira Macau (www.altiramacau.com), a Forbes-Five-Star luxury hotel; and Mocha Clubs (www.mochaclubs.com), the largest non-casino based operations of electronic gaming machines in Macau. Opened in October 2015 was the Hollywood-themed studio-concept resort, Studio City, a thrilling new cinematic inspired entertainment and leisure destination. It is designed to be the most diversified entertainment offering in Macau, with more world-class entertainment amenities than any integrated resort in the market, representing the pinnacle of entertainment-driven leisure destination experiences in Asia. Beyond Macau, City of Dreams Manila (www.cityofdreams.com.ph) opened its doors to the public in December 2014 and marked the formal entry of Melco Resorts & Entertainment into the fast-growing and dynamic tourism industry in the Philippines. This lavish casino resort at Entertainment City, Manila Bay, Manila features a dazzling array of entertainment and attractions, an upscale shopping mall, a wide range of international dining experiences, three award-winning hotels and spa. Visit mycareer.melco-resorts.com
Job Description
The Host, VIP Services position will broaden and heighten the gaming experience for our VIP clientele, so they know and feel the difference. Our hosts think and act quickly on their feet, using excellent communications and interpersonal skills.
Requirements
- Meets and greets VIP patrons and its guests at the airport, gate arrivals, assisting them with hotel check-ins
- Monitors and identifies the needs of our VIP patrons and its guests, offers to help accordingly
- Ensures that the gaming floor, private gaming salons and gaming tables and its surroundings remain clean and free from clutter
- Maintains a strong on-floor presence in the VIP Room and be familiar with all VIP patrons' names and able to recognize them
- Assists the VIP room bar staff to provide responsible Service of Alcohol
- Ensures that all rooms reservations are in order on a daily basis
- Encourages patrons to utilize their membership cards to ensure accurate ratings and assists gaming staff with players identifications and program information
- Prepares and process all documents and information for settling out patrons' room charges prior to their departure on a daily basis
- Assists VIP Executive Host/VIP Service Managers with settlements for customers program
- Monitors player requirements and communicating players movements to VIP Executive Host and/or VIP Service Managers
- Assists new and walk-in VIP patrons in registering them as a VIP room member, printing VIP cards including junkets
- Ensures that only members are allowed to access to the VIP room at all times
- Refers any incidents or issues/customer complaints to VIP Executive Host immediately
