Host, Elite Services

The Host, Elite Services is responsible for ensuring a high standard of guest relations is provided to all VIP patrons, meeting and greeting them, monitoring their needs, and assisting them with hotel check-ins, reservations, and other services.

Requirements

• Prior Customer Service, Guest relations/Hospitality experience in the gaming industry
• Desired language skills – Cantonese and/or Mandarin & English
• Excellent communication (verbal and written) and presentation
• Good communication and customer service skills
• Ability to build rapport with all customers – both external and internal
• Ability to maintain confidentiality and action sensitive issues with discretion
• Excellent organisational and time management skills
• Ability to multi-task and work under pressure