Senior Customer Service Assistant, Retail
People ProfilersSingapore, Singapore
Posted January 5, 2026
Full Time
About the Company
People Profilers Pte Ltd is a recruitment agency that has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd (e2i) to extend the support of hiring beyond e2i's resources.
Job Description
The Senior Customer Service Assistant, Retail will oversee the day-to-day operations of the Concierge Counter, attend to customer enquiries and feedback, and provide administrative and logistical support to Marcom. The role involves managing gift voucher sales and reimbursements, supporting the mall's marketing activities, and performing general admin duties.
Requirements
- At least 1-2 years relevant experience in customer service
- Proficient in MS Office suite, especially Microsoft Excel
- Pleasant disposition with outstanding communication, problem solving and negotiation skills
- Ability to multi-task with high level of initiatives
- Team player with ability to work independently
- Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
- Able to work rotating shifts, on weekends and public holidays