Service Delivery Manager
People ProfilersQuezon City, Philippines
Posted January 5, 2026
Full Time
About the Company
People Profilers is a Singapore‑based talent management firm that connects skilled professionals with leading companies across sectors such as semiconductors, oil & gas, marine, electronics, pharmaceuticals, and heavy equipment. The company offers end‑to‑end recruitment, staffing, outsourcing, and consulting services, leveraging a relationship‑centric approach to match candidates with roles that fit both technical expertise and cultural fit. Their distinctive value lies in a personalized partnership model—employees and employers are treated as partners rather than transactions, a philosophy reflected in their intertwined "PP" logo. With multiple subsidiaries in Singapore and Vietnam, People Profilers delivers high‑standard, client‑focused human‑resource solutions that help organisations gain a competitive edge.
Job Description
The Service Delivery Manager will lead the implementation of a managed service for a retail POS platform, transitioning it from project-based deployment to an operational steady state. They will drive improvement initiatives, take ownership of critical incidents, and facilitate clear communication among stakeholders.
Requirements
- Service Delivery Management experience in retail POS systems
- Strong background in service design and implementation
- Excellent problem-solving and decision-making abilities
- Knowledge of IT infrastructure, cloud technologies, and familiarity with POS system operations for retail or convenience store environments
- Proficiency in project and service management methodologies (e.g., PMP, ITIL, Agile)
- Excellent communication and stakeholder management skills
Benefits
- Competitive remuneration package
- Comprehensive range of benefits
